1. About Side Kicks

Side Kicks operates as a consignment facilitator, offering a specialized service where consignors can place their luxury trainers and branded footwear for sale. Our website serves as a conduit between consignors and potential buyers, ensuring confidentiality and streamlined transactions. This service is accessible via our dedicated mobile application and our website at www.sidekicks.co.uk & www.sell.sidekicks.co.uk.

These Terms of Service govern your interaction with and use of the Side Kicks websites and all related services. Accessing and engaging with our services signifies your agreement to these Terms and your commitment to adhere to all applicable laws and regulations. If you find these Terms of Service unacceptable, you are advised against using or accessing our website and any other services offered by Side Kicks.

Side Kicks is managed by Sidekicks Store Limited, legally established in England and Wales (company number 14420349). Our principal office is located at 99-101 The Horsefair, BS1 3JR, Bristol, United Kingdom. For any queries or required assistance, consignors and buyers are welcome to reach us via the provided email addresses in these Terms and Conditions or directly at help@sidekicks.co.uk. Sidekicks Store Limited is referred to using various designations, including "Side Kicks", “sidekicks”, “www.sidekicks.co.uk”, “www.sell.sidekicks.co.uk” as well as "we", "us", or "our".

We, Side Kicks, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

Last updated on 08 January 2023.

You can contact us through the email addresses provided in different sections of these Terms and Conditions or directly at help@sidekicks.co.uk. Our commitment is to ensure a seamless and positive experience on our website, and our customer support team is equipped to address your needs promptly and effectively.

2. Website Overview, User Engagement, and Responsibilities

Side Kicks operates as a consignment facilitator, offering a specialized website for consignors to showcase their products, primarily luxury trainers and branded footwear. Our role is to provide the necessary infrastructure for these transactions through various channels, including our online website, mobile applications, and partnered physical stores. In this model, Side Kicks does not act as a buyer or a seller but as an intermediary. We facilitate the connection between consignors and potential buyers, where the actual sale agreement is directly between these two parties. Our involvement is to ensure a smooth and efficient transaction process, with the understanding that the pricing of items, determined collaboratively with consignors, may vary.

2.1 Account Creation and Management: When consignors register an account on Side Kicks, they are required to provide comprehensive personal and financial details, including their name, contact information, billing address, and preferred payment methods. This may also entail providing additional identification, like a driver's license or passport. It is imperative for consignors to maintain the security and integrity of their account information. Misrepresentation or failure to maintain account security may result in account suspension or termination.

2.2 Maintaining Account Security: Should you suspect or become aware of any unauthorized use of your account or password, immediate notification to Side Kicks is essential. Protecting the confidentiality of your account details is your responsibility, and failure to do so could result in your liability for any losses incurred by Side Kicks or third parties. The use of another user's account or password without explicit permission is strictly prohibited.

2.3 User Eligibility Criteria: By engaging with our services, you confirm that you meet this age requirement. Users under 18 must have obtained consent from a parent or guardian, ensuring responsible use of our services in compliance with legal standards.

2.4 Adjustments to User Terms: We reserve the right to modify the Terms and Policies of Side Kicks as necessary. Any changes will be communicated through our website and, where applicable, via email or other methods. These amendments take effect from the date mentioned in the updated Terms and apply to all subsequent website interactions and transactions. Regularly reviewing these Terms is essential, particularly before any engagement in consignment activities. Continued use of our website indicates your acceptance of these revised Terms. If you do not agree with the changes, you must cease using our services.

2.5 Acceptance of Terms through Participation: Using the Side Kicks Website signifies your unconditional agreement to these Terms. If any part of these Terms is not acceptable to you, refrain from using the Website. We encourage a thorough review of these Terms and our Policies to ensure complete understanding and compliance.

2.6 Respecting Privacy and Data Protection: Side Kicks is committed to the responsible handling of personal data in line with our Privacy Policy. Your personal information will be processed with the utmost care and in compliance with data protection regulations. For a comprehensive understanding of how we manage personal data, please refer to our Privacy Policy.

3. Operational Policies

3.1 Preventing Fraudulent Activities: At Side Kicks, we maintain a strict zero-tolerance policy towards counterfeiting, fraud, and any form of market manipulation. To safeguard the integrity of our website and protect all parties involved, we may take the following actions if such activities are suspected:

Removal of Listings: We reserve the right to remove any listings associated with a consignor found to be involved in fraudulent activities.
Cancellation of Orders: Orders related to the implicated consignor may be canceled to prevent further fraudulent transactions.
Withholding Payments: We may withhold payments to consignors under investigation for fraudulent activities.
Restricting Privileges: A consignor's ability to purchase and sell on our website may be limited as part of our fraud prevention measures.
Imposing Charges: Consignors may incur charges for costs arising from their fraudulent actions, including but not limited to replacement costs, refunds, and handling expenses.
Return of Items: Fraudulent items will be returned to the consignor, with all associated costs borne by them.
Repossession: Failure to pay specified fees may result in the repossession of items after 30 days.
Management of Counterfeit Items: Counterfeit items may be handed over to law enforcement or destroyed as per legal requirements.
Account Suspension: In severe cases, a consignor’s account may be temporarily or permanently suspended.
Administrative Fees: Administrative charges may be imposed, subject to the severity of the violation.
Proceeds from Sales: In fraud cases, proceeds from sales may be withheld.
Refunds: Refunds may be withheld if fraud is suspected.
Active Monitoring and Response: Our commitment to maintaining a fair and secure website includes active monitoring and responding decisively to any disruptions.

3.2 Intellectual Property and Content Usage: Side Kicks respects and upholds intellectual property rights. We hold ownership or appropriate licenses for all content on our Website, including images. These materials are protected under global copyright laws and treaties. Unauthorized use, reproduction, or distribution of any content from our Website is strictly prohibited and may lead to legal action. Our commitment to intellectual property rights underscores our dedication to promoting a legal and ethical digital environment.

4. Listing, Authentication, and Shipping Practices

4.1 Listing Requirements and Product Standards:
At Side Kicks, every item listed for sale must adhere to our stringent condition standards. This includes being in pristine, brand-new condition – unopened, unworn, and contained in original packaging. All original accessories, like spare laces for shoes, must be included. Consignors are responsible for ensuring their listings fully meet these conditions, reflecting the high quality Side Kicks expects and upholds.

4.2 Process of Listing and Selling Products: Once your Side Kicks account is active, you are authorized to list items for sale. This process involves selecting the item, specifying its size, and setting a price. Accurate representation of the item is crucial. After confirmation, your listing will be available for sale, and you will receive a detailed statement outlining expected earnings, accounting for necessary deductions such as handling and shipping fees. Understanding these financial aspects is vital for every consignor.

4.3 Authentication Process: Each item sent to Side Kicks undergoes rigorous evaluation by our quality control team, including visual assessment and authentication checks. Items meeting our standards are then forwarded to the buyer. Typically, this inspection takes about 2 business days, subject to extension during peak periods.

4.4 Right to Reject: Side Kicks has the discretion to reject any item that does not meet our standards. Grounds for rejection include authenticity concerns, non-compliance with our quality standards, or visible damage.

4.5 Failed Authentication: In cases where an item fails authentication, both the buyer and consignor are notified, and the transaction is terminated, with a full refund issued to the buyer. Consignors may incur charges for non-compliant items as outlined in our 'Fees' section.

4.6 Second-Hand Items:
All items on Side Kicks are classified as second-hand, yet they must meet criteria equivalent to new products: pristine condition, unopened, unworn, and in original packaging.

5. Financial Terms: Taxes, Fees, and Offers

5.1 Tax Implications for Consignors: As a Consignor on Side Kicks, you are responsible for accurately handling all applicable taxes (including VAT and other sales taxes) at local, state, federal, and international levels related to your sales. This includes collection, remittance, reporting, and declaration of taxes. Side Kicks may act as a tax intermediary in specific cases as required by law. You must provide all necessary tax-related information to Side Kicks, which may be disclosed to tax authorities in compliance with our Data Protection Guidelines. Failure to provide this information accurately and timely may result in the suspension of your Side Kicks account.

5.2 Fees:

Strike System: Strikes are based on consignor levels and reset quarterly. Level 1: 1 Strike
Level 2: 2 Strikes
Level 3: 3 Strikes
Level 4: 4 Strikes

Handling Fees: Transaction fees vary by consignor level.
Level 1: 12%
Level 2: 11.5%
Level 3: 11%
Level 4: 10%


Payment Processing Fee: Fixed at 3% for all levels.


Minimum Transaction Fee:
Below £49.99: £7.50
Below £99.99: £10
Over £99.99: £15


Shipping Fees:
Single Shipping Fee varies by level (e.g., Level 1: £6.99, Level 2: £5.99, etc.).
Bulk Shipping Fee: £6.99 per box + £0.99 per item.

Drop Off Fees: No charge.

Listing Withdrawal Fee:
Pick Up: £3.99 for the first item, £0.99 for each additional.
Ship Back: £0.99 per item + £6.99 shipping fee per box.

5.3 Invoicing for Fees: If fees cannot be directly deducted from a consignor's balance, Side Kicks will issue an invoice for the owed amount.

5.4 Repossession Rights: Should a consignor fail to settle an invoiced amount within 30 working days, Side Kicks reserves the right to repossess the associated items.

5.5 Buyer Cancellation (Returns): At Side Kicks, consignors have the option to set their return policies. This choice is prominently displayed on our consignment portal, ensuring consignors understand the implications of their return policy decisions.

Accepting Returns: Consignors who choose to accept returns gain a notable advantage: their listed items are prioritized with a higher queue position on our website. This enhanced visibility can potentially lead to faster sales. When a buyer initiates a return, Side Kicks facilitates the process by reversing the transaction and adjusting the consignor’s balance after successful re-authentication of the returned item.

Declining Returns: Consignors opting not to accept returns will have Side Kicks manage any buyer return requests based on our standard refund and return policies. If a return is validated, Side Kicks assumes responsibility for the return, covering all related costs and retaining possession of the item. This decision leaves the consignor's account and balance unaffected as Side Kicks absorbs the liabilities associated with the return.

6. Legal Framework and User Compliance

6.1 User Indemnification and Legal Responsibilities: As a user of the Side Kicks website, you are expected to operate within the legal framework applicable to our services. By using the website, you agree to the following terms:

Indemnification: You will indemnify, defend, and hold harmless Side Kicks, including its affiliates, officers, directors, agents, and employees, from any claims, demands, proceedings, losses, damages, liabilities, costs (including legal fees), or expenses resulting from:

Listing or sale of counterfeit, stolen, or illegal items.
Breach of the Terms and Conditions set by Side Kicks.
Improper or unauthorized use of the Side Kicks website.
Violation of laws or infringement of third-party rights.
Tax-related obligations or dues under applicable tax laws.

Side Kicks reserves the right to take exclusive control of the defense in any matter subject to indemnification by you. This right remains in effect even after you have terminated your use of our services or after these Terms have ended.

7. Our Liability, Legal Limitations, and General Terms

7.1 Scope of Liability for Personal and Commercial Use: Side Kicks is primarily designed for personal, domestic, and non-commercial usage. We do not accept liability for losses such as loss of profit, business interruption, or lost business opportunities arising from the commercial or business use of items listed on our website.

7.2 Accountability for Foreseeable Damages: Our liability extends to any foreseeable loss or damage that results directly from our breach of these Terms or from a lack of reasonable care and skill on our part. A loss or damage is considered foreseeable if it was obvious it would occur or if it was mutually understood as a potential outcome at the time the contract was agreed upon.

7.3 Exceptions to Liability Limitation: We do not limit our liability in ways that would be unlawful. This includes, but is not limited to, liability for death or personal injury caused by our negligence, or that of our employees, agents, or subcontractors; for engaging in fraudulent activities; and for violating your legal rights in relation to the products (including rights to products as described, of satisfactory quality, fit for purpose, and delivered with adequate care and skill).

7.4 Accuracy and Errors on the Website: Please note that the Side Kicks Website, including its textual and technical content, may contain errors or inaccuracies. We do not assume responsibility for any loss related to such inaccuracies, nor do we commit to proactively correcting or informing users of these errors. Users should exercise discretion when using our website.

7.5 Links to External Websites: Our Website may include links to third-party external websites. These links are provided for convenience and do not imply our endorsement. We are not responsible for the content or accuracy of these external sites.

7.6 Third-Party Materials on the Website: Content or materials from third parties on our website are not under our editorial control, and we are not liable for them. This includes their accuracy, legality, or any other aspect.

7.7 Limitation of Liability for External Events: Side Kicks is not liable for events beyond our control, such as shipping delays. While we strive to minimize the impact of these delays, we do not offer compensation for them. Contact our Customer Service Team for assistance in cases of significant delay.

7.8 Exclusivity of Terms: The agreement between you and Side Kicks is governed by these Terms and Policies, which supersede all previous agreements and understandings.

7.9 Communication Protocol: We will use the email address you provided during account setup or as a guest for communications.

7.10 Non-Transferable Rights: These Terms create rights and obligations only between you and Side Kicks. No third party can enforce these Terms, and their amendment or termination does not require third-party consent.

7.11 Validity of Terms upon Legal Challenge: If any of these Terms are deemed invalid by a court, the remaining Terms will continue to be in effect.

7.12 Transfer of Contract: We reserve the right to transfer our rights and obligations under these Terms. We will notify you in writing if such a transfer affects your rights under the contract.

7.13 Prohibition on Binding Side Kicks: You are not authorized to bind Side Kicks in any contract or agreement. These Terms are for your benefit and not for any third party you may represent.

8. Governing Law and Jurisdiction

8.1 Applicable Law: The Terms of Service for the Side Kicks website, including any matters related to the website or mobile application, are governed by and construed in accordance with the laws of England and Wales. This encompasses all aspects of usage, transactions, and legal considerations pertaining to the website.

8.2 Dispute Resolution: For any disputes, disagreements, or issues arising from or in connection with these Terms, the Side Kicks Website, the resolution process will be under the exclusive jurisdiction of the courts of England and Wales. This ensures that any legal proceedings are conducted within a defined and appropriate legal framework.

9. Communication and Resolution Procedures

9.1 Communication: At Side Kicks, we prioritize customer satisfaction and are dedicated to addressing any concerns or issues you might face. Our Customer Service Team is equipped to handle inquiries related to purchases, the website, or any other aspect of our services.

Contact Us: For assistance, please email help@sidekicks.co.uk. We are committed to responding to your queries promptly, typically within 2-3 business days.
Operational Hours: Our team is available from 11 am to 6 pm, Monday to Friday. Please note that we are closed on weekends and public holidays in the UK.
Privacy Policy: Please see our Privacy Policy for more information on how we collect, use, and disclose your personal information.
Commitment to Resolution: We strive to efficiently resolve any issues you encounter and ensure your experience with Side Kicks is positive and satisfactory